FAQ – Frequently Asked Questions

**1. Which payment methods do you accept?**

We accept credit cards (Visa, MasterCard, American Express), PayPal and bank transfers.

**2. How long does shipping take?**

The delivery time within Germany can vary between 7 and 19 days. Please note that we only ship within Germany.

**3. Do you offer international shipping?**

Unfortunately, we do not offer international shipping. We only ship within Germany.

**4. How can I track my order?**

Once your order has been shipped, you will receive an email with a tracking number. This will allow you to track the status of your delivery online.

**5. What is your return policy?**

If you are not satisfied with your purchase, you may return it within 30 days of receipt, provided the items are unworn and in their original condition. Please contact our customer service to obtain a return number.

**6. How do I contact customer service?**

Our customer service is available via email at noreplytarduu@gmail.com . Our business hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. You can also contact us here: Contact.

**7. Can I change or cancel my order?**

Orders can only be changed or cancelled if they have not yet been dispatched. Please contact us as soon as possible if you wish to make any changes.

**8. Is there a size chart?**

Our sizes may vary from standard measurements. We recommend using the size guide here .

**9. Are there any discounts or special offers?**

Yes, we regularly offer discounts and special offers.